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RFID Technology Optimizes Self-service in Restaurants

Smokin' Oak Wood-Fired Pizza & Taproom is a growing franchise that combines a pizzeria with a self-serve bar wall, offering fast casual dining across the United States.


The company operates five stores and has plans to expand as many as 75 stores over the next few years. The company was originally designed to offer the old-fashioned way of ordering food—with the help of a cashier or bartender at a traditional bar. But its Omaha store offers a self-serve pouring booth powered by RFID technology. The company's CEO, Matt Mongoven, said the model will be replicated in all subsequent stores.



The self-service system in this self-service pouring booth utilizes RFID self-pouring technology. Pizza and self-service tap facilities are under one roof. When customers arrive, the cashier asks if they would like to use the self-filling bar wall. If they answer "yes", the cashier scans their license and scans the RFID wristband with the restaurant's logo, which activates the RFID wristband tag. In this way, the software system integrated with this RFID wristband data management will be able to record the customer's spending behavior.


Above each faucet is an LCD screen with a built-in RFID reader, which displays what the customer tapped on the screen, including tasting notes and an ABV or IBU scale (for measuring alcohol and bitterness levels in beer), or anything that might be relevant to a particular product. Customers simply tap the wristband near the screen, and the built-in RFID reader reads the tag's ID, allowing the tap to pour the wine. At checkout, the guest contacts the bartender or cashier, deactivates their wristband and settles the bill. After the payment is made, the operator prints a receipt. "We want guests to have a very fast experience," Mongoven explained.


(Source of this article: RFID World Website)

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